Flight Crew

CBHC Flight Crew are a critical part of the CBHC team and are responsible for the overall guest experience, and ensure all aspects of the experience meet or exceed guest expectations (service, security, cleanliness, etc.). Flight Crew are progressively trained in all operational areas of CBHC and are assigned an area of work daily, with the expectation of cross-over and support for all team members. CBHC Flight Crew help with events, tours, front desk reception, cleaning and many other duties. This job is dynamic and every day will be different.

Responsibilities

Actively greets and engages with all guests, in person and on the phone.
Conducts the Start Up and Shut Down procedures on the floor, turning on/off lights and exhibits.
Conducts display and building maintenance check as per procedure and submits report to Management. Advises the Curator and/or the Executive Director Immediately of maintenance issues that could negatively impact the guest experience and/or employee or guest health and safety.
Manages movie schedule and greets guests attending the movies.
General maintenance of the building grounds, exhibits and gift shop, including weeding, garbage disposal, wiping down exhibits and gift shop displays, sweeping/mopping floor, cleaning washrooms, minor maintenance repairs, etc.
Maintains general knowledge of displays in order to be able to answer visitor questions and give general tours.
Conducts school and bus tours as scheduled.
Provides guidance to Field School students, when necessary.
Complies with all health and safety policies and maintain knowledge of emergency procedures. Maintains security of building.
Maintains knowledge of events, products and gift shop in order to advise and sell to visitors.
Processes guest transactions and conducts cash balancing at end of shift.
Assists with setup of events, as directed, including tables, chairs, staging and more.
Assists with event monitoring including bartending, serving, clean up and guest service.
Prepares and serves snacks and beverages for Café/Canteen.
Assists guests with the Northern Nature Trade.
Other duties as assigned.
May be required to conduct Summer Camp programming. Monitors and cares for children’s needs following CBHC health & safety protocols.
Other duties as assigned.

Requirements

Experience in retail, sales or customer service environment.
Experience working with children as a camp counsellor, educator or instructor, an asset.
Excellent interpersonal and customer service skills.
Strong written and verbal communication skills.
Proven self-starter capable of working in a team and independently.
Demonstrated innovation and creativity in solving challenges.
Good attention to detail and ability to adhere to policies and procedures.
Demonstrated use of good judgement in challenging situations.
Ability to successfully pass Vulnerable Populations checks.
Full availability, an asset.

$16.55/hr – shifts vary and include evenings and weekends.
Premiums and/or gratuities when working food/bar service shifts
Free membership after 3 months.